Terms and conditions for orders placed through Rowbree. For further information, please contact our team on: +44 2038 370533.


These are the terms and conditions of sale ("Conditions") of Rowbree Ltd whose registered office is St Andrews Business Park, 20 Central Ave, Norwich NR7 0HR (registered in England and Wales under company number 09826112).

These terms will apply to all purchases of Goods in the United Kingdom when you order via telephone when contacting our team. Please read this document carefully before placing your order.

By placing an order online or by telephone through our team, you confirm your unconditional acceptance of these Conditions.

By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions.

Please note that:

Not all items featured in our brochure, on our web site, in advertisements or fashion features are available by telephone order.

We may change these Conditions from time to time. The latest version of these Conditions is available on our Website.

These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out by telephone.

1. Scope

1.1.4 "Party" means either you or us; "Parties" means you and us;

1.1.5 “Personalised Goods” means any Goods that are made to order for you further to your specific requests and instructions including but not limited to personalised Goods ordered by telephone or email; and

1.1.6 "Writing” means letter, fax, email or SMS;

1.2 The contract for supply of Goods ("Contract") will be formed when we accept your order. Acceptance of an order by us can only be made in Writing. Once the Contract has been formed with you we will file it in paper copy for our records. All orders are subject to availability.

1.3 Orders may only be placed by Customers aged 18 and over.

1.4 In deciding whether to accept your order we may carry out a credit check and then will only accept your order if we are satisfied with the results of such a check. You confirm that you agree to us carrying out such a check.

1.5 These Conditions may only be changed in a document signed by our director.

1.6 These Conditions and any matters referred to on our receipt form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.

1.7 Any omission or error in any sales literature, or in any advertisement whether in newspapers, magazines, on the Internet or otherwise or in any invoice or other document issued by us may be corrected by us without liability.

1.8 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this Contract.

1.9 These Conditions comply in all respects with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1.10 Clause headings are for convenience only and do not affect the interpretation of these Conditions. Words in the singular include the plural and vice versa.

2. Identification of the offeror

Rowbree Ltd whose registered office is St Andrews Business Park, 20 Central Ave, Norwich NR7 0HR (registered in England and Wales under company number 09826112)- VAT No TBC) (referred to in these terms as "we" or "us").

3. Information relating to Goods

Information on the range of Goods sold via our telephone order service. All orders are subject to availability. Note that Personalised Goods which may be ordered through our telephone order service only.

4. Orders

4.1 Orders by telephone:

Orders can be placed in English with our team by calling tel. no. +44 2038 370533, Monday to Friday from 9.00 am to 6pm, excluding public holidays.

5. Price

5.1 The price of the Goods you order will be notified to you by telephone before you place your order or shown to you in an email. All prices are in pounds sterling (£) and inclusive of VAT and (except where otherwise stated on our Website or notified to you by telephone) inclusive of delivery costs.

5.2 If an error is found in the price of Goods you have ordered, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel the Contract, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the Goods including any delivery costs paid.

6. Payment

6.1 You must pay for the Goods prior to their dispatch to you by credit card, debit card or bank transfer (provided that the paying bank account is held by you and you are domiciled in the United Kingdom), or other payment methods as they become available from time to time by notice on our Website. Payment must be in pounds sterling (£). In case of a payment by bank transfer, we will send you Rowbree Ltd bank details by email. The following credit cards are accepted: Visa, MasterCard and American Express.

6.2 Your credit card will be debited at the time the order is dispatched, except in relation to Personalised Goods, in which case your credit card will be debited at the time that your order is received by us. You must confirm to us the name which appears on the credit card to be debited, give the card number and the expiry date as shown on the front of the card, as well as the security code on the reverse of the credit card. We undertake to keep this information strictly confidential.

6.3 In order to counter fraud, we reserve the right to put in place additional/other payment security system(s) from time to time.

6.4 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Conditions, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

6.5 In the event that the sum due from you cannot be debited for whatever reason (including, without limitation, stopped payment, refusal by the issuer of the card), the sale will be cancelled immediately and you will be notified in Writing.

7. Delivery

7.1 Once payment has been confirmed, the Goods you order will be delivered in accordance with the delivery method you opted for to the address which you give to us when you place your order.

7.2 If there is no one at the address given who is competent to accept delivery of the Goods, you will be asked to contact our team in order to arrange an alternative delivery date to collect the Goods.

7.3 In the case of a gift, you may arrange for Goods to be delivered to a third party of your choice, provided always that the delivery address satisfies the requirements of condition 7.1 above.

7.4 No delivery will take place unless payment for the Goods has been received. We will endeavour to deliver by the date or time agreed however, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

7.5 Stock or standard goods will be delivered within 3 weeks from the date payment is received in cleared funds and Personalised Goods will be delivered within 5 weeks from the date payment is received in cleared funds.

7.6 Please note that all packages containing Goods to be delivered to you will be weighed by us prior to their dispatch.

7.7 Ownership of the Goods and the risk for damage to the Goods passes to you upon delivery which will be completed once we have delivered the Goods to the address you gave us.

7.8 If, at the time of delivery, the packaging is damaged, please open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the Goods, you should note the details on the delivery note and contact our team (see condition 11 below).

7.9 For standard or stock goods if we miss the 30 day delivery deadline for any Goods then you may cancel your order straight away if any of the following apply:

(a) We have refused to deliver the Goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

7.10 If you do not wish to cancel your order straight away, or do not have the right to do so under Condition 7.9 you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

7.11 If you do choose to cancel your order for late delivery under conditions 7.9 or 7.10 you can do so for just some of the Goods or all of them, unless splitting them up would significantly reduce their value. If the Goods have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Goods and their delivery.

8. Our liability to you

8.1 If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Conditions or our negligence. We will not be liable to you by way of representation (unless fraudulent), tort (including negligence), common law duty or under any express or implied term of the Contract for:

8.1.1 any losses or damage which are not reasonably foreseeable by both Parties when the Contract is formed arising in connection with the supply of the Goods and related services or their use by you; or

8.1.2 loss of profit, loss of business, business interruption, or loss of business opportunity.

8.2 We do not exclude or limit in any way our liability for:

(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.

8.3 We shall repair or replace (and shall reimburse any delivery costs), free of charge (including costs of re-delivery) any Goods damaged or lost in transit where delivery has been made by our carrier, provided that:

8.3.1 you give us written notification of such damage or loss within 24 hours of the delivery date in the case of damage and within 24 hours of the anticipated delivery date notified to you at the time you placed your order in the case of loss, in order that we may comply with our carrier's conditions of carriage;

8.3.2 you produce to us any receipt or other documents relating to the Goods in question together with (in the case of a claim for damage) the original packaging for the Goods.

9. Your right of cancellation

9.1. Except in the case of Personalised Goods, you have the right to cancel the Contract at any time and for any reason up to the end of fourteen calendar days after you receive the Goods. Your right to cancel will expire after this 14 day period.

9.2. To exercise your right of cancellation before the Goods have been delivered to you, you must give notice to us by calling our Team on: +44 2038 370533 or by sending us an email using our MAKE CONTACT form in the contact section of the Rowbree website, giving details of the Goods ordered and (where appropriate) their delivery (you may choose to use the model cancellation form set out at Condition 9.8 below). We will fully refund or re-credit you (excluding the cost of Express or Premium delivery) not later than 14 days after the day on which we have received notice from you about your decision to cancel the order.

9.3. If you exercise your right of cancellation after the Goods have been delivered to you, you must give notice to us in the same way as set out in condition 9.2 above. You will be responsible for returning the Goods in their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes. To return the Goods you must call our team who will arrange the date and time for collecting your item(s). We will refund or re-credit you (excluding the cost of Express delivery) not later than 14 days after the day on which we have received notice from you about your decision to cancel the Contract.
In all cases, reimbursement of the Goods will be in accordance with the payment method used to make the order; to the same credit card or bank account used for the payment.

9.4. If you do not permit collection of the Goods as required under these Conditions within a reasonable time after notifying us of your decision to cancel the Contract, we may charge you a sum not exceeding the direct cost of recovering those Goods.

9.5. Please be aware that you may be liable for any diminished value of the Goods resulting from handling of the Goods other than what is necessary to establish the nature, characteristics and functioning of the Goods.

9.6. When the goods are supplied as a gift, the right to cancel the Contract under this condition can only be exercised by you and cannot in any circumstances be exercised by the recipient of the gift.

9.7 In cancelling your order for the Goods, you may use the model cancellation form below, but it is not obligatory. If you communicate your cancellation electronically (by emailing the completed model cancellation form or otherwise) we will communicate to you an acknowledgement of receipt of such cancellation on a durable medium (e.g. by e-mail) without delay.

9.8 Cancellation form as mentioned in 9.2


To Rowbree Ltd

Email enquiries@rowbree.com.

(Please state as appropriate)
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods [insert goods], which were ordered on [insert date]/received on [insert date].

Name of consumer:
Address of consumer:

10. Exchange of Goods

10.1 When you buy goods from any retailer, the goods must be of satisfactory quality; fit for their purpose; and as described.
If they do not meet these standards, you will be able to claim a refund or replacement or repair and/or compensation from the retailer. If there is a problem with your Goods, please let us know by contacting us using the details in condition 11 below.

10.2 In addition to your legal rights, and your rights to cancel as set out above, we operate an exchange policy for our customers in respect of items delivered (other than Personalised Goods), subject to the following conditions:

Within 30 days following the date of delivery, you may choose to:

10.2.1 Exchange the items in question, in their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice and the Return Voucher, by way of our complementary collection service as detailed above in Condition 9.3. No new delivery can take place until we have received the returned goods from you.

10.2.2 No exchange will be offered for Goods that are returned by the Customer incomplete, damaged or soiled. You must take reasonable care of the Goods if you wish to exchange them.

10.3 In the event that Goods are exchanged, the initial sale will be cancelled. The new transaction payment will be set off against the amount of the preceding sale. Any credit balance will be either re-credited directly to your bank account or a credit card or a credit note will be issued to you. Any additional payment will be debited directly from your credit card.

10.4 In the event that Goods are exchanged by post, the new sale will be subject to these Conditions.

10.5 Please note that you will not be permitted to exchange Goods which you have received as a result of the completion of a prior exchange.

11. Further information

For further information relating to these Conditions, or the Goods themselves, or to voice a complaint, you should contact our team on: +44 2038 370533 or send us an email using our MAKE CONTACT form in the contact section.

12. Intellectual property rights

The "Rowbree" trade mark as well as all trade-marks, whether they are figurative or not, and all other marks, illustrations, images, and logos which appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of Rowbree Ltd, a company whose registered office is St Andrews Business Park, 20 Central Ave, Norwich NR7 0HR (registered in England and Wales under company number 09826112). Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logos, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as in any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo.

13. Delay or failure to perform

We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address.

We will inform you of any such unforeseen event or of force majeure within seven days of its occurrence, and will arrange a new delivery date with you once the relevant event is over. Should this interruption continue beyond a period of two weeks, you will be entitled to cancel the order. To cancel further to this Condition 13, please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.

14. Use of your information

All comments, queries or requests relating to our use of your information are welcome and should be sent to us by email using our MAKE CONTACT form in the contact section.

15. Governing Law

The Contract and any dispute or claim arising out of or in connection with it, its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

The Parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract its subject matter or formation (including non-contractual disputes or claims).

Product Care

Our products are made of the highest quality, using the best craftsmanship. We therefore provide care information on how to maintain your Rowbree goods on all of our product pages.

Alternatively, please do not hesitate to contact our team on +44 2038 370533 for information on how to take care of your Rowbree item.


Should you need to have your Rowbree product repaired, please contact our team on +44 2038 370533 or send us an email using our MAKE CONTACT form in the contact section. Our specialised advisor will assist you in sending your item for repair.

All Rowbree products are hand-made and request the highest level of craftsmanship not only for production but also for repairs.

In order to guarantee the quality of the repairs, please kindly note that repairs are handled exclusively in-house by our highly skilled technicians at our UK manufacturing facility. Rowbree does not offer spare parts.


This Web-Site (hereinafter the « Website ») is published by Rowbree Ltd, whose registered office is St Andrews Business Park, 20 Central Ave, Norwich NR7 0HR (registered in England and Wales under company number 09826112) Tel : + 44 2038 370533

Version 1.0
Publishing Director for the Website is: Mike Harris.

Access to the Website and the use of its contents is subject to the conditions set out below. By accessing the Website, the visitor is deemed to have irrevocably accepted these terms and conditions of use and to have agreed to abide by them. If the visitor does not accept these terms, its only remedy is to discontinue use of the Website.

This Website and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, devices and links contained in it or linked to it (together « Content ») are protected by copyrights, trademarks and other intellectual property rights owned by or licensed to, Rowbree Ltd.

Anyone accessing this Website is entitled to view any part of it for private and personal use. However, Content must not be used or reproduced (in whole or in part) for any other purpose including, without limitation, on or in connection with any other Website or publication, or for direct commercial gain.

Subject to the terms below, Rowbree Ltd takes steps to ensure that the information accessed via the Website is accurate and up-to-date but can give no guarantee or warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. Rowbree Ltd reserves the right to correct the Website content at any time without prior notice and without liability.

Rowbree Ltd cannot be held liable for:

  • Any inaccuracy or omission in respect of the information or material provided on the Website by a third party
  • Any inability to access the Website due to any third party act or action.

The visitor hereby acknowledges that access to the Website may be interrupted at any time by Rowbree Ltd for maintenance, security, or any other technical reason. Rowbree Ltd will not be liable if for any reason the Website is unavailable at any time or for any period.

Save for liability which Rowbree Ltd cannot by law restrict or exclude, Rowbree Ltd shall have no liability to visitors to the Website or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort, negligence or otherwise, even where Rowbree Ltd has been advised of the possibility of the same whether resulting from access to the Website, inability to access the Website or any information or material directly or indirectly provided through the Website or otherwise. This does not affect any liability of Rowbree Ltd for fraud or for death or personal injury arising from its negligence.

Each visitor to the Website may, at his/her option, provide Rowbree Ltd with personal information, in order for Rowbree Ltd to better understand visitors’ expectations, and to provide information on Rowbree products or services to visitors who have opted for receiving such information. If the visitor has notified Rowbree Ltd that he/she does wish to receive any details of Rowbree products or services, Rowbree may contact the visitor by email, telephone or post to provide the visitor with details of Rowbree products or services or any other information which Rowbree Ltd believes may be of interest. The information may also be passed to other companies within the Rowbree Ltd Group. The holding and using of information will be governed by the Data Protection Act 1998.

Visitors may exercise the above mentioned rights by sending mail.

Cookies may be stored on visitors’ computers’ hard drives at the time of their connection to the Website. Cookies are small data text files that are used by websites to simulate a continuous connection to that site and enhance the visitor’s browsing experience. Visitors may set their browser to disable cookies.

Security measures have been employed to ensure security and confidentiality of visitors’ data. However, visitors acknowledge that Rowbree Ltd does not control the transfer of data over telecommunication facilities including the Internet. Therefore, Rowbree Ltd warns visitors against any potential risk involved by the use of the Internet in this respect.

Hypertext links to the Website (other than other websites operated by Rowbree Ltd) may only be included with prior written consent from Rowbree Ltd, which may be withheld at any time. Rowbree Ltd has no responsibility for the content of such pages.

Rowbree Ltd hereby informs visitors that these general terms and conditions may be modified at any time. As soon as they are displayed online, each visitor who accesses the Website is deemed to have accepted these modifications without restriction. It is therefore the visitor’s responsibility to read these terms and conditions prior to browsing the Website.